Position Detail
Position NameTechnical Support Specialist
company: Nikon Inc.
Code: HQ44
Overall Responsibility
Responsible for providing customer and internal support on Nikon Inc. Consumer Digital Imaging products. Respond to technical inquires received via phone, e-mail and written correspondence. Research technical issues and provide sound solutions. Keep General Manager of Advanced Technical Support apprised of current issues.Key Areas of Responsibility
- Maintain effective communication with Level I Agents, RST’s, customers and co-workers regarding computer based, digital imaging and optical technologies, capabilities and problems via the phone, e-mail and written correspondence.
- Report to the General Manager of Advanced Technical Support and the department on researched conflicts and their solutions based on software and hardware issues.
- Provide training documentation and presentations to Level I Agents and RST’s as needed.
- Provide technical support for trade shows and demonstrations by the sales and marketing departments.
- Develop and submit articles for the Nikon Knowledge Database.
- Evaluate the quality of digital images and report any trends.
- Participate in product development and process management research.
Ancillary Responsibilities
- Provide pre-sales support and information pertaining to new product.
- All other duties as required or needed.
Qualifications
- Word, Excel and PowerPoint and MAC applications
- Working knowledge of Nikon Consumer Digital Products
- Working knowledge of Nikon Software (i.e. View, Capture)
- Knowledge of basic principles of digital imaging and photography
- Knowledge of learning principles and presentation design.
- Excellent communication, interpersonal, quantitative skills and presentation skills
Education, Skills & Experience
- 4 + years customer service and technical support experience
- B.A. preferred, but not required
- Wireless Networking Certification preferred, but not required.
